FAQs

Return policies vary among online fashion stores, but most offer a window of time within which you can return or exchange items. This typically ranges from 14 to 30 days from the date of purchase. It's important to review the store's return policy before making a purchase, paying attention to any conditions or exceptions such as final sale items or non-returnable items like intimate apparel.

At My Luxe Couture, we want to ensure your complete satisfaction with every purchase. That's why we invite you to check our policies pages for detailed information on our return and exchange policies. We believe in transparent and customer-friendly policies to make your shopping experience as seamless as possible.

Shipping times depend on various factors including your location, the shipping method selected, and the processing time of the store. Many online fashion stores offer standard and expedited shipping options, with standard shipping typically taking anywhere from 3 to 7 business days within the same country. Expedited shipping may be available for quicker delivery, usually within 1 to 3 business days.

Reputable online fashion stores utilize secure payment methods to protect customer information. Look for websites that use encryption technology, such as SSL (Secure Sockets Layer), to ensure that your personal and financial details are safeguarded during the checkout process. Additionally, trusted payment gateways like PayPal or major credit card providers offer an added layer of security for online transactions.

At My Luxe Couture, we prioritize the security of your payments and the protection of your personal information. Our checkout process is powered by Shopify's PCI compliance, ensuring that your payments are secure and your data is protected at all times.

We partner with carefully selected suppliers known for their high-quality standards. We also regularly review products to ensure they meet our luxury clothing criteria.

If the item doesn’t fit or you’re not satisfied, you can return it within 14 days of receiving your order. The item must be unworn, undamaged, and in its original packaging. Please refer to our return policy for more details.

Yes, once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your order’s progress.

If you wish to change or cancel your order, please contact us immediately. Once an order has been processed or shipped, we may not be able to make changes.

We operate exclusively online and do not have a physical storefront. This allows us to offer competitive prices and a wider selection of luxury clothing.

Yes, we ship at this stage of development of the shop within Europe! Please note that shipping costs and delivery times may vary based on the destination.

You can reach our customer service team through our contact form on the website or by emailing us at shop@myluxecouture.com. We strive to respond as quickly as possible.

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you with the return and replacement process.

Customers are responsible for return shipping costs unless the item is defective or there was an error on our part.