FAQs

My Luxe Couture is an independent online luxury-fashion boutique based in Berlin, Germany. We operate exclusively online and do not currently have a physical boutique or showroom.

We currently deliver to Germany, European Union member countries, the United Kingdom and selected European destinations. We offer complimentary shipping on all orders to the destinations available at checkout, with no minimum order value.

Estimated delivery times are 2–4 business days within Germany and 2–8 business days within the European Union. Delivery times for the United Kingdom and other supported European destinations vary depending on the destination and customs processing.

Orders are generally processed within 1–3 business days, Monday to Friday, excluding public holidays.

Orders delivered within the European Union are not subject to additional import duties. For deliveries to the United Kingdom, Switzerland and other non-EU destinations, local customs duties, import taxes or handling fees may apply unless expressly included at checkout.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information so that you can follow your delivery.

Please consult our Size Guides before ordering, as sizing can vary between designers. We recommend comparing your measurements with the relevant international size conversion.

Virtual Try-On is available for eligible products and can help you visualise how a piece may look when worn. It is intended as a visual guide and does not guarantee exact fit, proportions or colour representation.

If you require personal assistance with a particular item or size, contact us at shop@myluxecouture.com.

Virtual Try-On is available for selected products and allows you to visualise how an item may look when worn. Simply open an eligible product page and select the Virtual Try-On option to follow the on-screen instructions.

The result is intended as a visual guide only. It does not guarantee exact fit, proportions, fabric appearance or colour accuracy. Please also consult the product details and our Size Guides before ordering. For personal sizing assistance, contact us at shop@myluxecouture.com.

Yes. You may request a return within 14 days of receiving your order. Returned items must be unworn, unused and unwashed, with all original designer tags, security tags and packaging attached. Please contact us before sending an item back so that we can provide the correct return address and instructions.

Customers are responsible for return shipping costs unless the item received is defective, damaged or incorrect. We do not charge a restocking fee for an eligible return. If we provide a prepaid return label, any applicable cost will be communicated before the return is arranged.

Yes. Sale items may be returned under the same conditions as full-price items unless a statutory exception applies. Please review our Returns & Refunds policy for complete return conditions.

Please contact us promptly at shop@myluxecouture.com and include your order number, a description of the issue and clear photographs where appropriate. If a return is required because an item is damaged, defective or incorrect, My Luxe Couture will cover the reasonable return shipping cost.

We currently do not offer direct exchanges. If you require another size or product, please return the original item and place a new order.

If you wish to change or cancel an order, contact us as soon as possible. Once processing or dispatch has begun, we may no longer be able to amend or cancel it.

Available payment methods are displayed securely during checkout and may vary depending on your country. These currently include major credit cards and supported payment services such as PayPal and Klarna.

Checkout is processed through Shopify using secure, encrypted and PCI-compliant payment technology.