Shipping policy
Shipping Policy
Thank you for shopping with My Luxe Couture. We are committed to providing a reliable and carefully managed delivery experience across Europe.
Complimentary Shipping
We offer complimentary shipping on all orders to the European destinations currently available at checkout. No minimum order value is required.
Order Processing
Orders are generally processed within 1–3 business days, Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
Germany: 2–4 business days
European Union: 2–8 business days
United Kingdom and other supported European destinations: Delivery times vary depending on the destination and customs processing.
Delivery times are estimates and may occasionally be affected by public holidays, peak periods, local courier services or customs procedures.
Shipping Destinations
We currently deliver to Germany, European Union member countries, the United Kingdom and selected European destinations.
The countries currently available for delivery are displayed at checkout.
Duties and Taxes
Orders delivered within the European Union are not subject to additional import duties.
For deliveries to the United Kingdom, Switzerland and other non-EU destinations, local customs duties, import taxes or handling fees may apply. Any such charges are determined by the destination country and, unless expressly included at checkout, are the responsibility of the recipient.
Order Tracking
Once your order has been dispatched, you will receive an email containing tracking information so that you can follow your delivery.
Shipping Address
Please check your shipping address carefully before completing your order. If you notice an error after placing your order, contact us as soon as possible. Once an order has been dispatched, we may no longer be able to change the delivery address.
Lost or Delayed Shipments
If your parcel is delayed, please check the tracking information provided by the courier. If you require further assistance, contact us and our team will help investigate the shipment.
Contact
For questions regarding shipping, tracking or delivery, please contact:
Last updated: August 2, 2026
