Return and Refund Policy
Return and Refund Policy
We want you to shop with confidence at My Luxe Couture. If an item is not right for you, you may request a return within 14 days of receiving your order.
How to Request a Return
To request a return, please contact us within 14 days of delivery:
Please include your order number and the item you wish to return. Once your return has been approved, we will provide the return address and further instructions.
Items returned without prior authorisation may not be accepted. Please do not send a return to an address shown elsewhere on our website unless instructed to do so by our customer service team.
Return Conditions
Returned items must be:
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unworn, unused and unwashed;
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in their original condition;
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returned with all original designer tags, security tags and packaging attached;
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accompanied by the order confirmation or other proof of purchase.
You may inspect an item as you would in a physical boutique. We reserve the right to reduce the refund if an item has been handled beyond what is necessary to establish its nature, characteristics and fit, resulting in a loss of value.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective, damaged or incorrect.
We recommend using an insured and trackable delivery service, as the customer remains responsible for the return until it has been received.
If we provide a prepaid return label, any applicable return shipping cost will be communicated before the return is arranged.
No restocking fee is charged for an eligible return.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery and contact us promptly if an item is defective, damaged or incorrect.
Where a return is required because an item is defective, damaged or incorrect, My Luxe Couture will cover the reasonable return shipping cost.
Sale Items
Sale items may be returned under the same conditions as full-price items unless a statutory exception applies.
Exceptions
We cannot accept returns for:
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personalised, made-to-order or custom-made items;
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sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed;
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gift cards;
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items returned in a worn, altered, damaged or incomplete condition.
These exceptions do not affect your statutory rights.
Exchanges
We currently do not offer direct exchanges.
If you require another size or item, please return the original item and place a new order. Our Client Services team will be happy to assist with availability before you reorder.
European and United Kingdom Cancellation Rights
Customers in the European Union and the United Kingdom generally have the right to cancel an eligible online purchase within 14 days of receiving the goods, without providing a reason.
After notifying us of your cancellation, the goods must be returned within the applicable statutory period.
Nothing in this policy limits any mandatory consumer rights available under the law of the customer’s country of residence.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. We may withhold the refund until the returned goods have been received or you have provided evidence that they have been sent back, where permitted by law.
After a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.
If more than 10 business days have passed since we confirmed that your refund was processed, please contact:
Contact
For questions about returns or refunds, please contact:
Last updated: August 2, 2026
